Política de reembolso

Last updated: July 10, 2026

We want your Shadeward™ Car Umbrella to be the shade you actually use. If it isn't, here's how returns work.

15-DAY RETURNS
You have 15 days from the day your order is delivered to request a return — even if you've used the product. Real parking lots are the only honest test, and we don't penalize you for testing.

WRONG SIZE? FREE EXCHANGE
If the size doesn't fit your windshield, contact us with your car's year, make, and model. We'll verify the correct size against our fitment database and exchange it at no charge. If you used our vehicle picker or our team sized your car by email and the recommended size still doesn't fit, the exchange — including return shipping — is on us.

HOW TO START A RETURN
Email hello@shadeward.com with your order number and the reason. We'll reply with return instructions and the return address — usually within a few hours. Please include all parts: the umbrella, storage sleeve, and packaging where possible.

RETURN SHIPPING
For fit exchanges caused by our sizing recommendation and for defective, damaged, or incorrect items, we cover return shipping. For all other returns (changed your mind, self-selected size), return shipping is paid by the customer.

REFUNDS
Once we receive and inspect the return, we'll confirm by email and issue the refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable except when the return is our fault.

DAMAGED, DEFECTIVE, OR WRONG ITEM
Email us within 7 days of delivery with a photo — we'll ship a free replacement or refund you in full, your choice. No need to return the defective unit unless we ask.

NOT COVERED
Damage caused by misuse (including use while driving), lost returns without tracking, and returns requested after the 15-day window.

Questions? hello@shadeward.com